Cancellation Policy

At Specht And Sohne, we understand that sometimes things don't work out as planned, and you may need to cancel your order. Therefore, we have established a cancellation policy that provides our customers with flexibility and fairness.

If you wish to cancel your order, you may do so within 24 hours of placing your order. After this time, the order cannot be cancelled. To initiate a cancellation, please contact our customer service team via email, providing your order number and reason for cancellation. During holiday periods such as Christmas this cancellation period is reduced to 6 hours to allow for a faster processing window.

In accordance with our policy, a 10% cancellation fee will be applied to the order value for all cancelled orders. This fee covers the processing and administration costs associated with cancelling your order.

Once your cancellation request is received and approved, the refund will be processed within 7-10 business days. Please note that the refund will be issued to the original payment method used for the order. It may take additional time for the refund to appear on your account, depending on your bank or credit card company.

It is important to note that some items may not be eligible for cancellation due to their custom or personalized nature. In such cases, our customer service team will work with you to find the best possible solution.

We reserve the right to modify or change our cancellation policy at any time. Any changes to the policy will be posted on our website and will become effective immediately.

At Specht And Sohne, we strive to provide exceptional customer service and are committed to making your shopping experience with us as smooth and hassle-free as possible. If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact our customer service team.